Privacy Policy
How ControlShift AI collects, uses and protects your information when you use our website, platform and services.
Introduction
Last updated: June 2026This Privacy Policy applies to the ControlShift AI application ("ControlShift AI," "the App," "we," "our," or "us") available at app.controlshiftai.com. ControlShift AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ControlShift AI application and our services, including our AI Chat Agent and Voice Agent platforms, and integrations with third-party services such as Google, Facebook, WhatsApp, TikTok, LinkedIn, and Twitter/X.
Information We Collect
Last updated: June 2026Information you provide
- Account information (name, email address, company name)
- Contact information and communication preferences
- Business information and requirements
- Payment and billing information
Information from third-party services
When you connect third-party services to our platform, we may receive information from:
- Google: Profile information, email, and data from connected Google services
- Facebook/Meta: Profile information, page data, and messaging data when using Facebook integrations
- WhatsApp: Contact information and messaging data when using WhatsApp Business API
- TikTok: Profile information and ad performance data when connecting TikTok for Business
- LinkedIn: Profile data and company page information when connecting LinkedIn
- Twitter/X: Profile information and posts when connecting Twitter/X
Automatically collected information
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies (see our Cookie Policy)
How We Use Your Information
Last updated: June 2026We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
- Comply with legal obligations
Data Sharing and Disclosure
Last updated: June 2026We do not sell your personal information. We may share your information:
- With service providers who assist in operating our platform
- With third-party integrations you explicitly connect (Google, Facebook, WhatsApp, TikTok, LinkedIn, Twitter/X)
- When required by law or to protect our rights
- In connection with a business transfer or merger
See our Subprocessor List for details on third-party providers we use to deliver the platform.
Third-Party Services
Last updated: June 2026Google services
When you connect Google services, we access data according to the permissions you grant. We use Google OAuth for authentication and may access your Google account information as necessary to provide our services.
Facebook/Meta services
When using Facebook integrations, we may access your Facebook profile, pages, and messaging data. This data is used solely to provide our Chat Agent and automation services. We comply with Facebook's Platform Policy and Data Use Restrictions.
WhatsApp Business API
When using WhatsApp Business API, we process messages and contact information to deliver our AI voice and chat agent services. We comply with WhatsApp's Business Policy and Terms of Service.
TikTok services
When connecting TikTok for Business, we verify your business identity and access ad account data to provide marketing automation services. We comply with TikTok's Developer Terms and Policies.
LinkedIn services
When connecting LinkedIn, we access profile and page data to enable content publishing and analytics. We comply with LinkedIn's API Terms of Use.
Twitter/X services
When connecting Twitter/X, we access account data to facilitate automated posting and engagement. We comply with X's Developer Agreement and Policy.
Data Security
Last updated: June 2026We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. See our Security Policy for more detail on the controls we maintain.
Your Rights
Last updated: June 2026You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (see our Data Deletion Instructions)
- Object to processing of your data
- Data portability
Under Australian Privacy Law and, where applicable, GDPR, you may contact privacy@controlshiftai.com.au to exercise these rights.
Data Retention
Last updated: June 2026We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data in accordance with our data retention policies. Conversation logs are retained according to your plan settings unless you request earlier deletion.
Children's Privacy
Last updated: June 2026Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
Last updated: June 2026We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
Last updated: June 2026If you have questions about this Privacy Policy for the ControlShift AI application, please contact us:
- Application: ControlShift AI (app.controlshiftai.com)
- Email: support@controlshiftai.com
- Privacy: privacy@controlshiftai.com.au
- Address: Sydney, NSW, Australia